By observing real technicians on-site, we discovered their biggest bottleneck was multitasking between tools and screens. We embedded a voice-activated Copilot directly into the app’s main nav, allowing hands-free access to guidance, task updates, and asset info — all without disrupting the workflow.

Copilot integrates voice-activated features, enabling technicians to manage work orders, inspect assets, and organize tasks hands-free. It further enhances productivity by allowing voice commands for accessing guidance, part information, and troubleshooting. In this example, the technician speaks with Copilot to open today’s most urgent work orders, enabling quick priority assessment and continued work without manual navigation, streamlining the process and improving efficiency and safety

A key feature of Copilot is its ability to proactively identify and address issues, making it a central part of the app’s functionality. For example, when partsare out of stock, Copilot automatically notifies the technician and prompts them to submit purchase orders. This proactive assistance minimizes manual effort, streamlines task management, and ensures that technicians can maintain focus on their work, all while improving efficiency and reducing downtime.

Copilot enhances the end-of-day process by prompting technicians to quickly summarize their work. Technicians are asked to provide updates on completed tasks, needed parts, and unfinished work. This seamless reporting ensures accurate documentation, efficient task handovers, and provides valuable insights into daily progress, helping teams stay organized and focused on priorities.